The accommodation booked was exactly what we wanted and we would not have found them just using the internet. The food in the temple at Koya, and the Ryokan in Kinosaki was just amazing.
I was very impressed with the service from Kaoru when booking, providing several options to make sure we got what we wanted, and then help and advice when we potentially might have to adjust the trip following the closure of Kansai Airport after the typhoon.