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FAQ

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INFORMATION

FAQ - Flight

Couldn’t find what you are looking for? Please check each section where you can learn more about our products, service and booking procedure. There are many common questions which should hopefully be answered here!

When is the best time to make reservations?
It is possible to make reservation approximately 11 months prior to departure (rules may vary for each carrier). For peak travel seasons i.e. Sakura, Golden Week, etc., we recommend to make a reservation as early as possible. From time to time, airlines offer special fares for travel during off season and these are posted on our website. Please check regularly to get the best deal.
How can I find the cheapest ticket?
Our online booking system will provide the lowest fare.

FAQ - Tour

When is the best time to make reservations?
Guided Group Tours and Daily Tours have limited places, especially seasonal tours, so it is best to make a reservation once you have decided on the date. Tour schedules for the following year are usually released around October time of the current year. For tailor-made/self-guided tour, please contact us about 11 months prior to your planned departure date. Although most hotels and accommodations or transportation do not take early bookings, we will do our best to get confirmation where possible.
I don’t speak or understand any Japanese. Will it be difficult to travel or tour on my own?
Most of the tours come with English-speaking guide and with English
audio (and other languages). Whenever available, we will always
recommend tours that will suit your language preference.
In large cities, signs and directions are also displayed in English.
If you need assistance, Visitors’ Centre can also be found at major train station and staffs are more than happy to help.
I found the price in Japanese yen for the same tour in other website.
Which exchange rate do you use to convert to British pound?
We set our own exchange rate which is updated regularly in relation to the prevailing currency rate.
What is your cancellation policy and when it will be applicable?
In general, our cancellation policy is as below and it is applicable after the deposit payment is received.
There are some exceptions and we will advise you if a different cancellation policy applies to your reservation.

*22 days prior to departure date: 20% of the total charge (= Deposit)
*21 -10 days prior to departure date: 50% of the total charge
*9-4 days prior to departure date: 80% of the total charge
*From 3 working days prior to check - in date or No show: 100% of total charge

FAQ – Accommodation

What kinds of accommodation are available in Japan?
Western style hotels with various levels, from 2 to 5 stars can be found in major cities/towns all over Japan.
Traditional Japanese style accommodation are called ‘Ryokan’ and ‘Minshuku’ and both can be found in traditional cities, towns & villages and onsen(Hot Spa) resorts. As with western hotels, ‘Ryokan’ also range from 2 to 5 stars, while ‘Minshuku’ is like Japanese version of B&B/guest house with shared toilet & bath.
Another traditional Japanese style accommodation is called ‘Machiya’ and can be found in ancient and historic cities/towns such as Kyoto and Kanazawa. It is slightly sophisticated version of ‘Minshuku’ with limited number of rooms.
It is also possible to stay at ‘Shukubo (Temple lodging)’ to experience the simple, traditional lifestyle of Buddhist monks in certain temples. The well-known area for ‘Shukubo’ is Koya-san (Mt. Koya).
Rooms are usually with shared toilet & bath and meals are all vegetarian. You may have a chance to join Buddhist practice such as ‘Shakyo’ (hand-copying Buddhist sutras) and ‘Zazen’ (seated meditation).
When is the best time to make reservations?
In general, reservation is open one year prior to the date of stay. However, some accommodations will only accept reservation 6 months prior to the date of stay. We recommend contacting us whenever you wish to make a booking and we will check for availability or advise when reservation is possible.
Is it possible to request vegetarian or special meals to suit religious or dietary requirements at ryokan/minshuku?
Majority of ryokans and minshuku will accommodate request for vegetarian meals and/or special meals, when requested in advance. In rare cases where it is not possible, we will notify you and provide options, if any.
Is it possible to request non-smoking room?
Yes. Non-smoking rooms and even non-smoking hotels have increased in recent years in Japan. On the other hand, there are still hotels / ryokans / minshuku which have limited non-smoking rooms or just smoking rooms only. In this case, we will request the property to deodorise the room to mask and minimize the smoke odour.
What is your cancellation policy and when it will be applicable?
In general, our cancellation policy is as below and it is applicable after the deposit payment is received.
There are some exceptions and we will advise you if a different cancellation policy applies to your reservation.
*15 days prior to check - in date: 30% of the total chargebr
*14 - 8 days prior to check - in date: 50% of the total charge
*From 7 days prior to check - in date or No show: 100% of total charge

FAQ – Car Rental

Which license is required to rent a car in Japan?
For oversea visitors, an International driving permit under Convention of Road Traffic of 1949 is required and must be issued in the name exactly as it appears in the passport of the assigned driver.
If you have a driver's license issued in Germany, France, Switzerland, Belgium, Taiwan, Slovenia or Monaco, you are required to present your original driver's license and the authorized Japanese translation.
Authorized Japanese translation of the driver's license should be issued by the respective country's embassy or consulate in Japan or by the Japan Automobile Federation (JAF).
For Taiwanese licenses, a Japanese translation of the driver's license should be issued by the JAF or the East Asia Relations Commission.
Is it possible to rent manual car?
Almost all cars in Japan are automatic with very limited number and type of manual car available.
Please contact us if you require manual car and we will try to find out if it is possible to arrange manual car for the requested dates.

FAQ - Payment

What kind of payment method do you accept?
We accept payment in cash at our London office and by UK Debit card with no extra charge.
We also accept major credit cards such as VISA, Master, American Express, Diners Club and JCB which incur a credit card surcharge of 3% on top of the total amount.
Payment by bank transfer is also accepted provided transferred funds are received within the payment deadline.
When are payments due?
Payment deadline varies.
For flight booking, full payment is required within 3-7 days after the booking is confirmed.
For accommodation or tour booking dated within 30days, full amount is required immediately after confirmation of booking. For confirmed reservations beyond 30days, a 10% non-refundable deposit must be paid within a week of the booking being confirmed and the balance to be paid one month before check-in or departure date.
Do you accept payment in currencies other than British pound?
A: We accept payments in British Pounds (GBP), Euro (EUR) and Japanese Yen (JPY). However, please note that debit/credit cards issued outside the UK and in a different currency may incur additional charges including fees that may be imposed by your local card issuer and exchange rates may vary.
Bank Transfers into our Japanese Bank Account of Euro Account are accepted provided that funds are received within the payment deadline and bank charges are paid by the sender/payer.
I found the price in Japanese yen for the same tour in other website. Would it be possible to pay in Japanese yen?
Payment in Japanese yen is accepted through bank transfer to our Japanese Bank account, provided that conditions as in above are met.

VISA INFORMATION

Do you need a Visa to Enter Japan? Depending on where your current passport was issued, this will affect whether you need to organise a visa prior to your trip to Japan or not.

Do I need a VISA to visit Japan?
Depending on where your current passport was issued, this will affect whether you need to organise a visa prior to your trip to Japan or not. If you hold a passport from any of the countries listed below, similarly you will not be required to make any visa arrangements and only the above disembarkation card will be necessary: As of July 2013, Japan had taken measures concerning the Visa Exemption Arrangements with 66 countries and regions as the chart below. Nationals and citizens of those countries and regions shown below are not required to obtain a visa to enter Japan when the purpose of their visit is tourism, commerce, a conference, visit to relatives/ acquaintances, etc. However, when foreign national engages in paid activities in Japan, or their stays exceed those stipulated in each country’s arrangement of short-term stay, visas will be required to enter Japan.
Period of Stay
The period of stay granted at the time of the landing permission shall be the shortest period out of "15 days," "30 days" or "90 days," that is long enough to cover the purpose of the stay of the foreign national. (for nationals of Brunei and Thailand is 15 days)

66 Countries and Regions for Visa Exemptions

Asia

  • Brunei (15 days)
  • Malaysia (*1)
  • Republic of Korea
  • Singapore
  • Thailand (*2) (15 days)
  • Hong Kong (*3)
  • Macao (*4)
  • Taiwan (*5)

North America

  • Canada
  • United States

Latin America and the Caribbean

  • Argentina
  • Bahamas
  • Barbados (*6)
  • Chile
  • Costa Rica
  • Dominican Republic
  • El Salvador

Middle East

  • Israel
  • Turkey (*6)

Africa

  • Lesotho (*6)
  • Mauritius
  • Tunisia

Oceania

  • Australia
  • New Zealand

Europe

  • Andorra
  • Austria
  • Belgium
  • Bulgaria
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • Former Yugoslav Republic of Macedonia
  • France
  • Germany
  • Greece
  • Hungary
  • Iceland
  • Ireland (*7)
  • Italy
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Malta
  • Monaco
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • San Marino
  • Serbia (*2)
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  1. *1 For nationals of Malaysia (since July 1, 2013), visas are not required only for holders of ePassport in compliance with ICAO standards. Those who do not hold such ePassport are advised to obtain a visa in advance, otherwise will be strictly examined and may be refused entry to Japan.
  2. *2 For nationals of Thailand (since July 1, 2013) and Serbia (since May 1, 2013), visas are not required only for holders of ePassport in compliance with ICAO (International Civil Aviation Organization) standards.
  3. *3 For citizens of Hong Kong, visas are not required only for holders of Special Administrative Region (SAR) passport issued by the Hong Kong SAR of the People’s Republic of China or British National Overseas (BNO) passports who have the right of residence in Hong Kong.
  4. *4 For citizens of Macao, visas are not required only for holders of SAR passport issued by the Macao SAR of the People's Republic of China.
  5. *5 For citizens of Taiwan, visas are not required only for holders of Taiwan passport which includes a personal identification number.
  6. *6 For nationals of Barbados (since April 1, 2010), Turkey (since April 1, 2011) and Lesotho (since April 1, 2010), visas are not required only for holders of Machine-Readable Passport (MRP) or ePassport in compliance with ICAO standards. Those who do not hold an MRP or ePassport are advised to obtain a visa in advance, otherwise will be strictly examined and may be refused entry to Japan.
  7. *7 For nationals of those countries with visa exemptions permitting stays of up to 6 months under the bilateral visa exemption arrangements, those who wish to stay in Japan for more than 90 days are required to apply for an extension of the period of stay to the Ministry of Justice (Regional Immigration Bureau) before the period of permitted stay is to expire.
  8. * Nationals of Peru (since July 15, 1995) and Colombia (since February 1, 2004), are advised to obtain a visa in advance, otherwise will be strictly examined and may be refused entry to Japan.
  9. Note 1:Even if you are the subject of a visa exemption arrangement, permission to enter Japan remains at the discretion of the immigration authorities. We advise that you should take supporting documents with you for immigration inspection at the airport such as a return flight ticket, details of host organisation and evidence of sufficient funds for your stay.
  10. Note 2:For nationals of UK (British Citizens), Ireland, Austria, Germany, Liechtenstein, Mexico and Switzerland, the maximum period of stay given on arrival will be 90 days. If you wish to extend your period of stay for a further 90 days, you must go to the nearest immigration office to apply for extension of your period of stay.

What if My Country is NOT on the above List?

If your passport was issued in any country that is not listed here then you will need to make visa arrangements before you leave to Japan. The best way to organise a Japanese travel visa is to speak directly to your embassy or the Japanese embassy as they will have all the necessary details and application forms you will need.

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Call Us: 020 7611 0150

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6 Southampton Pl, London WC1A 2DB

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